Shipping Policy
SHIPPING & ORDER POLICY
(Policy updated since April 15, 2024. “Order cancellation” and “order modification” policies do not apply to orders placed before this date.)
ORDER CHANGES & MODIFICATIONS
If you notice an error in your order (such as incorrect shipping details), please contact us within 24 hours of placing your order:
Please review your order confirmation email carefully after purchase to ensure all information is correct.
ORDER PROCESSING & TRACKING
All orders are processed and shipped from our international warehouse.
- Processing time: 2–5 business days
- During holidays or sales periods, processing may take slightly longer
Once your order is shipped, you will receive a tracking number via email.
If you do not receive tracking information within 5 business days, please contact us.
TRACKING YOUR ORDER
After shipment, you will receive a confirmation email with your tracking number.
You can track your order via:
- USPS tracking system
- Or: https://www.17track.net/en
DELIVERY TIME
Estimated Delivery Time = Processing Time + Shipping Time
| Location | Estimated Shipping Time |
|---|---|
| United States | 7–15 business days |
| Canada & Europe | 5–12 business days |
📌 Note: Delivery times are estimates and may vary due to external factors.
Tracking updates may take 2–7 days to appear after the package leaves the origin country.
RISK-FREE SHIPPING GUARANTEE
If your order does not arrive within 60 days, we will provide a full refund for that item.
If your package is missing, please contact us:
We will investigate within 3–5 business days and provide a resolution.
CUSTOMS, DUTIES & TAXES
Prices on our website are displayed in USD and may not include import duties or taxes.
- Customers are responsible for any customs fees or import taxes
- These charges are determined by your local customs authority
- We are not responsible for customs delays
For more information, please contact your local customs office.
INCORRECT ADDRESS DISCLAIMER
Customers are responsible for entering accurate shipping information.
- We cannot guarantee address changes after an order is placed
- Orders shipped to incorrect addresses provided by the customer are not eligible for refund
Please double-check your shipping details before completing your purchase.
FAILED DELIVERY / REFUSED SHIPMENTS
If:
- The customer refuses delivery
- Delivery attempts fail multiple times
We reserve the right to abandon the package and no refund will be issued.